The Dowells group of companies is a providor of building and construction services to the public and commercial sectors.
Our mission is to grow our business by taking care to identify - then consistantly meet - the expectations, needs and requirements of our customers and other interested parties. We aim to achieve high levels of customer service satisfaction within a commerically successful operation that maintains legal compliance and offers a satisfying place to work.
We believe that the key to sucess in this regard is our management system - which is based on the international quality standard - ISO 9001:2015. Our system ensures that effective controls and consistently applied to our work process and provides a record of our quality-related products.
We are committed to maintaining and continually improving this system. All employees and suppliers are invitied and expected to share in this commitment. We have allocated sufficient resources to ensure that quality remains the heart of our business.
Any suggestions that may assist us to achieve our aims are welcomed.
This policy and out IMS will be regularly reviewed by senior management to ensure continued effectiveness and improvement.